We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.


Any of the information we collect from you may be used in one of the following ways:

  1. To process transactions

    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  2. To send periodic emails

    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.


We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your credit card number will not be stored on our servers.


Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Profile' page.


We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


This online privacy policy applies only to information collected through our website and not to information collected offline.


By using our site, you consent to our online privacy policy.


If we decide to change our privacy policy, we will post those changes on this page.

Legal Terms and Conditions

  1. This site is an e-commerce shopping site and no other use of this site is permitted. This site may only be used for lawful purposes. Users are prohibited from violating or attempting to violate the security of this site or using it to obtain products not properly ordered and fully paid for. Users may not interrupt or attempt to interrupt the operation of this site in any way or send unsolicited email messages (spam) to or through this site or otherwise harass the site owner, provider, or other users.
  2. By entering this site you acknowledge and agree that this site is governed by the laws of the State of California, USA. If you use this site from other locations you are responsible for compliance with any and all applicable local laws. This site may contain references or cross references to manuals that are not available in every country. The manuals depicted are produced to US specifications. Manuals on this site are subject to availability. Prices on this site are in US Dollars. Foreign Exchange rates are determined by your credit card issuer at the time of purchase.
  3. This site (including, without limitation, all content, software, functions, services, materials and information made available or described on this site or accessed by means thereof), and any marketing or promotional activities or any other item or service provided via this site ("ancillary service"), is provided on an "as is," "as available" basis. Use of this site and any ancillary service is at your own risk. Neither Crestec USA, nor any of their clients, contractors, officers, directors, employees, representatives, agents, parent companies, subsidiaries, or affiliates makes any representation or warranty of any kind, express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement, as to the operation or use of this site.
  4. Although our customer-service representatives endeavor to provide you with appropriate advice and suggestions, no such advice or suggestions, whether given orally or in writing, will create any warranty of any kind.
  5. Although we intend that information contained on this site, including, without limitation, product descriptions and prices, be current, accurate, complete, and reliable, we make no warranty or representation that this is or will be the case with respect to any such information, and assume no liability if this is not the case. Any typographical, photographic, or other error in any information contained on this site, including, without limitation, any product description, price, or the terms of offer of a product, is subject to correction and verification by us. In the event that a product described on this site is not as described, your sole remedy is to return it in unused condition in accordance with our return policy.
  6. By entering this site you acknowledge and agree that all materials on this web site, including but not limited to marks, logos, audio, images, software, text, and video clips (the "Content"), are protected by copyright under U.S. copyright law, international conventions, and other copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this web site limiting the way you may use the Content. There are a number of proprietary logos, service marks, and trademarks found on this Site. By making them available on this web site, you are not being granted a license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. Crestec USA will aggressively enforce its intellectual property rights to the full extent of the law.
  7. If you received a username and password when you register on You are responsible for maintaining the confidentiality of the username and password, and you are fully responsible for all activities that occur under your username or password. Access to is limited to one user at a time for each valid username and password combination.
  8. Access to this web site is monitored. The IP of the machine originating the request, and the time of the request, are logged for access statistics and security purposes. Use of this web site constitutes consent to such monitoring. This web site may be unavailable from time to time due to mechanical, telecommunication, software, hardware and third party vendor failures. Crestec USA cannot predict or control when such downtime may occur and cannot control the duration of such downtime.
  9. Returns and Refunds: Please do not return manuals to Sony Electronics or any Sony retailer. They will be unable to accept the return or issue a refund.
    • In order to expedite a return, please have the following information on hand when requesting an RMA number: identify yourself as a "Web Customer", your Order ID (located under the date on the packing slip) and the reason for return.
    • Please return all products 100% complete and in unused condition. RMA approval is contingent upon, among other things, the products being 100% complete and in unused condition. If product is returned 100% complete and in acceptable condition within 30 days, Crestec USA will refund the purchase price excluding shipping and a 10 % restocking fee.
    • Customer is responsible for shipping charges to Crestec USA's distribution center for all products being shipped for return.
    • Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS, Federal Express or Airborne Express. This is for your protection as well as to ensure quick action on your return.